Privacy Policy for riverrock-casino.ca

This Privacy Policy describes how riverrock-casino.ca (“we,” “us,” or “our”) collects, uses, discloses, and protects your information when you access or use our website and related services (collectively, the “Site”). It is intended for individuals located in Canada and is designed to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as substantially similar provincial laws where applicable. By accessing or using the Site, you acknowledge that you have read and understood this Policy and agree to the practices described herein.

In addition to privacy information, this document includes fundamental components generally found in standard Terms of Use, such as eligibility requirements, acceptable use, intellectual property notices, warranty disclaimers, limitations of liability, and governing law. If you do not agree with this Policy or our Terms provisions summarized here, you should not use the Site. The Site is intended for adults who have reached the legal age of majority in their province or territory of residence (which may be 18 or 19). We do not knowingly collect personal information from minors; if we learn we have collected such information, we will take steps to delete it.

What Information We Collect and Why

We collect information that you provide directly to us, information that is automatically collected through your use of the Site, and information we may receive from service providers acting on our behalf. We use this information to operate the Site, provide requested content or services, personalize your experience, maintain security, comply with legal obligations, and understand how the Site is used so we can improve it.

Information you provide may include your contact details (such as email address), preferences, communications with us, and any content you submit through forms or feedback tools. Information collected automatically can include device identifiers, IP address, browser type, general location (derived from IP), pages visited, time spent, referring/exit pages, and interaction data. Where required, we ask for your consent before collecting or using certain information, such as for non-essential cookies.

Contact and account data: email address, display name or alias, password or authentication data (if accounts are offered), and communication preferences.
Usage and technical data: IP address, device and browser details, operating system, timestamps, page views, clicks, and error logs for security and performance monitoring.
Transactional or support data: inquiries, support requests, and correspondence with our team to respond to and resolve issues.
Preference data: language, location hints, and content categories to tailor your experience.
Compliance and safety data: logs or flags needed to prevent fraud, enforce acceptable use, or meet legal/regulatory obligations.
Aggregated or de-identified data: statistical insights that do not identify you, used for analytics and improvements.

We use your information for purposes including: providing and improving the Site; communicating with you (for example, sending important notices about changes or updates); personalization; security and fraud prevention; compliance with law; and internal analytics. We rely on your consent, our legitimate interests in operating a safe, useful Site, and/or legal obligations as the applicable legal bases for processing under Canadian privacy principles.

Cookies, Analytics, and Similar Technologies

We use cookies, web beacons, local storage, and similar technologies to facilitate site functionality, remember preferences, keep you signed in (where applicable), measure performance, and understand how visitors interact with our content. Essential cookies are necessary for the Site to function. Non-essential cookies, such as those used for analytics or personalization, may be used with your consent, which you can manage through browser settings or our on-site preferences where available.

Analytics technologies help us assess usage patterns, diagnose technical issues, and optimize content. These tools collect pseudonymous information such as page views, session length, and interactions. We do not use analytics to identify you personally, and we take steps to limit data retention to what is necessary. You may opt out of certain analytics by adjusting your browser or device settings to block or delete cookies or by using built-in tools that limit tracking.

Your browser may offer “Do Not Track” signals; because there is no consistent industry standard for DNT signals, the Site may not respond to them. However, you can still control cookies and similar technologies as described above. We may update our cookies and analytics practices from time to time, and we will reflect changes in this Policy.

How We Share, Store, and Transfer Your Information

We disclose personal information only as needed to operate the Site, comply with law, and protect our rights and users. We limit access to personal information to personnel and service providers who need it to perform work on our behalf, and we require appropriate safeguards and confidentiality commitments. We do not sell personal information.

Service providers: hosting, security, analytics, customer support, and email delivery vendors engaged under contracts that include privacy and security obligations.
Legal and safety: disclosure to authorities or other parties when required by law, regulation, subpoena, or court order, or to protect the rights, safety, and security of users, the public, or our operations.
Business continuity: in connection with a reorganization, merger, or transfer of assets, personal information may be transferred subject to this Policy and applicable law.
Cross-border transfers: information may be processed in provinces and countries outside your residence. We implement contractual and technical safeguards to protect data during such transfers, and we rely on appropriate legal mechanisms as required.
Retention and deletion: we retain personal information only as long as necessary for the purposes described or as required by law. Once no longer needed, we securely delete, de-identify, or anonymize it.
Security: we use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse; no method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy statements and terms before providing any information.

Your Choices and Rights in Canada

You have rights to access, correct, update, and withdraw consent regarding your personal information, subject to legal limitations. You may also request deletion or de-identification where appropriate, or ask for details about how your information has been used and to whom it has been disclosed. To make a request, withdraw consent, adjust marketing or analytics preferences, or ask a privacy question, contact us at [email protected]. We will respond within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or your provincial/territorial privacy regulator.

Terms and Legal Notices: By using the Site, you represent that you are the age of majority in your province or territory and that you will use the Site lawfully and responsibly. You agree not to misuse the Site, interfere with security, or infringe intellectual property rights. All Site content is owned by us or our licensors and is protected by applicable laws; you may not reproduce or distribute content without permission. The Site and its content are provided “as is” and “as available,” without warranties of any kind. To the fullest extent permitted by law, we disclaim all implied warranties and exclude liability for indirect, incidental, consequential, or punitive damages arising from or related to your use of the Site. Our total liability for any claims will not exceed the greater of the amount you paid (if any) for use of the Site during the three months preceding the claim or a nominal amount permitted by law. You agree to indemnify us for losses arising from your breach of this Policy or misuse of the Site. This Policy and related Terms provisions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Disputes shall be resolved in the courts located in British Columbia. We may update this Policy from time to time; continued use of the Site after changes means you accept the updated version. The most current version will be posted on this page with an updated effective date.