Cookie Policy for riverrock-casino.ca

This Cookie Policy explains how riverrock-casino.ca (the “Site”, “we”, “our”, or “us”) uses cookies and similar technologies to recognize you when you visit, to operate core features, to enhance your experience, and to analyze and improve our services. It also describes your choices regarding these technologies and how we comply with applicable Canadian privacy and electronic communications laws.

By accessing or using the Site, you acknowledge that this Cookie Policy forms part of our overall user terms and privacy commitments. Where consent is required, we will request it via a banner or preferences tool. If you do not agree with the use of cookies described here, you should adjust your browser settings, update your cookie preferences, or refrain from using the Site. For questions, contact us at [email protected].

What Cookies Are and How We Use Them

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device, store certain information about your preferences or actions, and support functions such as keeping you signed in or remembering your settings. Similar technologies may include pixels, tags, local storage, and device identifiers that work in comparable ways.

We use cookies for a variety of reasons. Some cookies are essential to make the Site work properly and securely. Others help us understand how visitors interact with our pages so we can measure performance and improve navigation. We may also use cookies to remember your preferences (such as language or region), personalize content, and, where permitted, offer relevant promotions related to our services.

Strictly Necessary Cookies: Required for the Site to function, including enabling page navigation, secure login, session management, fraud prevention, and maintaining the integrity of transactions or account actions.
Performance and Analytics Cookies: Help us understand how visitors use the Site by collecting information such as pages visited, time spent, and error messages. We use these insights to improve features and user experience.
Functionality Cookies: Remember choices you make (for example, language, region, or display preferences) to provide a more personalized and consistent experience across sessions.
Personalization/Targeting Cookies: May be used to deliver content or recommendations tailored to your interests on our Site, and to measure the effectiveness of our communications.
Advertising Cookies: If used, these cookies can help deliver ads more relevant to you and track the performance of promotional campaigns. You may opt out or withdraw consent for these cookies at any time where available.
Third-Party Cookies: Set by service providers that support our Site (for example, analytics, security, or content delivery). These parties may collect information about your online activities over time and across different websites, subject to their own policies and applicable law.

Cookies do not typically contain information that directly identifies you by name; however, certain data they store may be linked to your account or combined with other data, which can make it personal information under Canadian privacy laws. We treat such information in accordance with our privacy practices and applicable legislation.

Your Consent, Preferences and Canadian Legal Basis

Where required by law, we rely on your consent for non-essential cookies (such as analytics, personalization, and advertising). We may rely on legitimate interests to use strictly necessary cookies that enable the Site’s core functions and security. In all cases, we strive to use cookies in a manner that is transparent and proportionate.

When you first visit the Site, you may see a cookie banner or preferences tool that explains our use of cookies and allows you to accept, reject, or customize your settings. You can modify your choices at any time by adjusting the preferences tool (if available) or through your browser settings. You can typically disable or delete cookies via your browser’s privacy or security controls; note that doing so may affect site functionality, including log-in or account-related features.

We endeavor to respect browser settings and legal obligations applicable in Canada, including requirements under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy statutes. Commercial electronic messages are managed in accordance with Canada’s Anti-Spam Legislation (CASL). Some browsers offer “Do Not Track” signals; our Site may not respond to all such signals, but you can manage your cookie preferences as described above.

Information Collected Through Cookies and How We Share It

Depending on the cookie type, the following categories of information may be collected when you interact with the Site. The scope can vary based on your device, browser, and preferences:

Device and Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, and network information necessary for security and performance.
Usage Data: Pages viewed, links clicked, time spent, referring/exit pages, date/time stamps, search queries on the Site, and interaction data for troubleshooting and analytics.
Session and Authentication Data: Session tokens, login status, and security-related attributes to maintain your session and protect your account.
Preference Data: Language, region, content settings, and other choices you make on the Site.
Personalization and Advertising Metrics: Interest segments, engagement with promotions, and frequency or reach measurements for content and offers, where permitted.

We may share information derived from cookies with our service providers who help us with hosting, analytics, security, fraud prevention, customer support, personalization, and content delivery. We may also share within our corporate group to operate the Site. These parties are required to protect the information and use it only for the purposes we authorize. We may disclose cookie-derived information as required by law, to protect our rights and users, or in connection with a business transaction. Data may be stored or processed outside your province or outside Canada; where cross-border transfers occur, we take reasonable steps designed to ensure an equivalent level of protection, subject to lawful access by foreign authorities.

Retention, Security, Children, Changes and Contact

We retain cookie data for periods aligned with their intended purposes and in accordance with applicable laws. Session cookies expire when you close your browser; persistent cookies remain until their scheduled expiry or until you delete them. We periodically review retention to minimize data held. We implement administrative, technical, and physical safeguards designed to protect cookie-related data against unauthorized access, alteration, disclosure, or destruction. While no system can be guaranteed secure, we work to maintain a security posture commensurate with the sensitivity of the data. The Site is intended for adults and not directed to individuals under the legal age required for accessing gaming-related content in their jurisdiction. We do not knowingly use cookies to profile minors. If you believe a minor has provided personal information via cookies, please contact us so we can take appropriate steps. This Cookie Policy operates alongside, and is incorporated into, our broader user terms and privacy commitments. If any conflict arises between this policy and applicable terms on matters unrelated to cookies, those terms may govern. This policy is not a contract that creates any third-party rights and is provided for transparency and compliance purposes only.

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our practices. Material changes will be communicated via the Site, a banner, or other reasonable means. Your continued use of the Site after an update signifies your acceptance of the revised policy. You may print or save a copy for your records. Canadian law governs this policy to the extent permitted, and any disputes relating to it shall be handled in accordance with the forum and dispute-resolution provisions set out in our user terms. If you have questions, requests, or complaints regarding cookies or this policy, or if you wish to exercise applicable rights of access, correction, or withdrawal of consent, contact us at [email protected]. We will respond within a reasonable timeframe consistent with Canadian privacy laws.